Privacy Policy

Immediate Matrix Technologies ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Personal Information You Provide

When you register for an account or use our Platform, you may provide:

• Identity Information: Full name, date of birth, nationality, gender
• Contact Information: Email address, phone number, residential address
• Financial Information: Bank account details, payment card information, transaction history
• Verification Documents: Government-issued ID (Aadhaar, PAN, passport, driver's license), proof of address
• Profile Information: Username, password, trading preferences, risk tolerance settings

1.2 Information Collected Automatically

When you access our Platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on Platform, clickstream data
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons

1.3 Trading and Transaction Data

• Trade execution history and performance
• Account balance and portfolio holdings
• Deposit and withdrawal records
• Trading preferences and automated settings
• Risk management parameters

1.4 Information from Third Parties

We may receive information about you from:

• Broker partners with whom you've authorized us to share data
• Payment processors handling your transactions
• Identity verification services used for KYC compliance
• Public databases and credit bureaus (as permitted by law)

2. How We Use Your Information

We use the collected information for various purposes:

2.1 Providing Services

• Create and manage your trading account
• Execute automated trades based on your settings
• Process deposits, withdrawals, and transactions
• Provide customer support and respond to inquiries
• Send important account notifications and updates

2.2 Security and Compliance

• Verify your identity and prevent fraud
• Comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
• Detect and prevent unauthorized access or security breaches
• Maintain Platform security and integrity
• Comply with legal obligations and regulatory requirements

2.3 Improvement and Analytics

• Analyze Platform usage to improve user experience
• Develop new features and services
• Conduct research and statistical analysis
• Optimize AI algorithms and trading strategies
• Monitor Platform performance and reliability

2.4 Communication and Marketing

• Send service-related announcements
• Provide educational content about cryptocurrency trading
• Share Platform updates and new features
• Send promotional materials (with your consent)
• Conduct surveys and gather feedback

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing and financial transactions
• Identity verification and KYC compliance
• Cloud hosting and data storage
• Customer support services
• Analytics and performance monitoring

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Broker Partners

To facilitate trading, we share necessary information with our licensed broker partners. This includes account details, trading instructions, and verification documents.

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Respond to regulatory inquiries

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: All data transmissions use 256-bit SSL encryption
• Access Controls: Strict internal access policies limiting who can view your data
• Two-Factor Authentication: Required for all account access
• Secure Storage: Data stored on encrypted, secure servers
• Regular Audits: Periodic security assessments and penetration testing
• Employee Training: Staff educated on data protection best practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Maintain business records

Typically, we retain account information for at least 7 years after account closure to comply with financial regulations. After this period, we securely delete or anonymize your data unless longer retention is required by law.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

6.1 Access and Portability

You can request a copy of your personal information we hold and, where technically feasible, receive it in a portable format.

6.2 Correction

You can update or correct inaccurate personal information through your account settings or by contacting us.

6.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

6.4 Objection and Restriction

You can object to certain processing activities or request restrictions on how we use your data.

6.5 Withdrawal of Consent

Where processing is based on consent, you can withdraw that consent at any time.

6.6 Marketing Opt-Out

You can unsubscribe from marketing communications by clicking the unsubscribe link in emails or updating your communication preferences.

To exercise these rights, please contact us at privacy@immediatematrix-in.com. We will respond within 30 days of receiving your request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze Platform usage and performance
• Provide personalized content
• Improve security

You can control cookies through your browser settings, but disabling cookies may affect Platform functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes via email or prominent notice on the Platform. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer
Email: privacy@immediatematrix-in.com
Address: Immediate Matrix Technologies, Business Tower, 4th Floor, Cyber City, Gurgaon, Haryana - 122002, India

13. Consent

By using the Immediate Matrix Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.